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"It is no use saying 'We are doing our best'. You have got to succeed in doing what is necessary."
-- Sir Winston Churchill |
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"You know when you have achieved perfection in design, not when you have nothing more to add, but when you have nothing more to take away."
--Antoine de St. Exupery |
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"Contact centers spend $11.7bn each year on manually verifying callers' identities."
-- The US Contact Center Operational Review for 2007 |
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