News and Press

Service Objects, the leading provider of real-time global contact validation solutions, has become one of the first data quality vendors to offer a guaranteed level of uptime for its clients, supported by one of the industry’s only financially-backed service level agreements (SLA).

Our uptime guarantee and SLA offer an additional level of confidence that you can depend on Service Objects’ products in your most crucial applications.

Geoff Grow, CEO, Service Objects

This unique guarantee provides financial compensation to customers who experience less than 99.999% uptime in the course of a single month – a standard representing less than 30 seconds of outage for the entire month. Service Objects can offer this guarantee thanks to industry-leading practices including manned data centers, secure physical access, environmental controls, and even a complete separate failover server to allow uninterrupted access to its services.

Network excellence, which stands for seamless data integration, accuracy, security and reliability, has always stood as one of the Company’s core values. This recent uptime guarantee is part of the company's ongoing commitment to stand behind their internal processes, network, dedicated support, and the quality of their service offerings.

“Clients often use our products in mission-critical, real-time applications environments where dependability and uptime are essential,” said Geoff Grow, Chief Executive Officer, Service Objects. “Our goal of zero downtime is supported by an exceptionally strong infrastructure. This uptime guarantee and SLA offer an additional level of confidence so you can depend on Service Objects’ products for your most crucial applications.”

To learn more about Service Objects’ 99.999% uptime guarantee, together with details about its service level agreement, visit https://www.serviceobjects.com/support/service-level-agreement.