When working with companies on developing customer-focused growth cultures, I often get asked about this idea of a company core values list. It seems that every company has a core...
Customer service chat is popular with companies and customers alike. It’s easy, it’s quick, and it works well on mobile devices. But easy and popular doesn’t always equal good. Read...
Service quality is one of the most misused concepts in business. You can’t see it or smell it. It is hard to quantify except in hindsight, even though there are...
Despite being created as a replacement for IPv4 back in December of 1995, an official world launch of IPv6 did not come about until June 6th, 2012. Maybe somewhere in...
The at sign, or @ as we all know it, is commonly used in email addresses and Twitter handles. Formally called an asperand symbol, the @ sign has become nearly...
Everyone’s talking about big data and data quality services. The hubbub isn’t likely to shrink any time soon because big data is only getting bigger and becoming increasingly important to...
You have a database filled with contact information. Great! However, before you launch that next direct mail campaign, you may want to do some preliminary contact verification. Depending on where...
Here at Service Objects, we love data almost as much as we love our dogs. Few things make us happier than exploring or talking about data. Turns out, we’re not...
Scientists and analysts know the importance of data quality. In fact, they attend workshops focused on just that such as the recent Data Infrastructure: The Importance of Quality and Integrity...
