In today’s digital age, the most successful businesses are often those that encourage and prioritize customer feedback and adapt their products accordingly. At Service Objects, we pride ourselves on our agile responsiveness to incoming feature requests as we examine help desk tickets, sales calls and integration interactions. Here are just a few examples of this:
- Recently, DOTS Name Validation was updated to incorporate the validation of single names.
- The City/State/ZIP operation of DOTS Address Validation – US was enhanced to help with required input values.
- DOTS Fast Tax was improved with more accurate data in very specific scenarios.
These enhancements were implemented in collaboration with specific clients, where their expressed needs led to updates in the services, so that they and the rest of our client base could benefit from new functionality. If an idea is valuable to a wider audience, we make the updates available for everyone, while if a request is more niche, we may create an update just for you.
Why is this customer-centric approach so beneficial for you, our valued clients? For starters, our clients know they have a true partner and not just a simple vendor on their side; we succeed together. Let’s go deeper into the many advantages you gain from our commitment.
Tailored solutions for unique needs
Your business isn’t generic, so why should the solutions you use be? When we act on your feature requests, we are essentially refining our services to better fit the unique requirements of your operations. This ensures that our tools don’t just serve a broad audience but are specifically tailored to benefit your individual business needs.
We also have several services that can be user-customized to meet your specific needs. Many of our services feature the ability for on-the-fly customization, such as the utilization of Custom Test Types in our DOTS Lead Validation services, allowing you to calibrate solutions that precisely meet your business’s unique demands. These services are an example of personalization or customization built directly into these products.
Empowerment through participation
By proactively assessing and incorporating your feature requests, we want to express our dedication to a collaborative partnership with you. This engagement empowers you to have a say in the products and services you and your end users use daily, ensuring that they evolve in a direction that is most beneficial to you. This represents a “win-win” scenario because even though some requests may seem specialized, numerous concepts eventually develop into ideas that significantly improve our products and the experiences of our wider client base.
Enhanced efficiency and productivity
Feature requests often stem from real-world usage scenarios that all of our users can leverage. Our responsiveness means that our tools are always evolving to save you more time and resources, such as allowing you to streamline processes, make fewer API calls, or use less services on the technical end, as well as faster and more effective decision making.
Our position on listening to our prospective clients and clients alike goes far beyond that of some companies, where you submit a request and the idea seems to fall into the abyss. We are committed to helping our clients, and it can be seen in the steady stream of updates we offer to customers using our products.
Maximizing return on investment (ROI)
With tools that are continuously refined based on your feedback, you can be assured of a greater ROI, as companies look to be more efficient year after year. Subscribing to our APIs is an investment, and as our services evolve and adapt to your specific needs, your return on this investment grows in the form of better results and faster response times, optimizing the value you derive from our partnership.
We are here to help
We believe that the best way to serve you is by actively incorporating your feedback, ensuring our tools are not just advanced, but also resonate with your needs. While not every feature request can be accommodated, we diligently assess and vet each proposal.
When you think of a feature or an enhancement that can make your experience richer, your insights might just shape the next wave of innovation in our products, because when you prosper, so do we. Feel free to reach out to us at support@serviceobjects.com with any ideas you may have – your input is integral to our mutual growth.
