I have always believed that crisis reveals character. We entered the pandemic from a position of strength. Our business was experiencing double-digit growth, and we were looking forward to another...
Customer service excellence is one of Service Objects’ four core values. We are committed to providing the highest level of customer service and one of the ways we achieve this...
Sometimes things go wrong. Sometimes it is our fault, and sometimes it is, dare I say it, something the client did wrong. We are all human, and as long as...
The four-day Thanksgiving weekend is traditionally the start of the holiday shopping season, with Black Friday sales bolstering bottom lines and consumer spirits. Retailers, online and off, are expected to...
This week, October 1-5, was Customer Service Week: a nationally-recognized event first proclaimed by the US Congress in 1992. It was designed to recognize the work of customer service professionals...
