GPPL2 – Frequently Asked Questions

Most likely, the sample code cannot connect to Service Objects. Many environments will not allow you to connect out on port 80 or will clip out XML data from these requests/responses.

The easiest way to check for this is to open a browser on the machine running the sample code. In your browser, navigate to: https://trial.serviceobjects.com/gppl2/

Then try to run one of the operations with your trial key. If you get a browser error, or get no data back, then the sample code isn't able to connect, either. Contact your systems administrator to resolve why you are not able to connect to Service Objects.

If your phone number is unlisted, by law, it cannot find any contact information for your number. Additionally, if your number is for a cellular phone, it cannot find that contact information either. If it does not return any information for the exchange, then you may have mistyped your phone number. A valid phone number will always return exchange information, whether it is wireless or landline, connected or disconnected.

GeoPhone Plus's data is updated constantly. In the case that you just changed your number, it is possible it has not been updated since you made the change. Occasionally phone companies take their time in publishing updates.

If the information is not accurate, and the given phone number has not recently changed ownership, please let us know at support@serviceobjects.com.

Yes – normally. Our dataset for Canada isn't as extensive as our dataset for the US, but GeoPhone Plus returns information for Canadian phone numbers.

Honestly, any one of them! Typically, this means that multiple people are registered to that phone number, which happens with many small businesses. Oftentimes, when you call the number, you will get an operator or switch where you can ask for the person you're looking for. If the phone number resolves to a residential address, all of the contacts may be roommates.

If you need to verify that a particular person is at that phone number, simply search for that person in the list of contacts. They are not in any particular order when they are returned.

The QualityScore in the contact provides a rating on data source quality. In the event that Service Objects obtained useful but less reliable phone contact information this output would be used to identify these new data sources. For now all Landline numbers, a HIGH QualityScore will be returned, for wireless numbers come back as HIGH,MED or LOW depending on CallerID match.

See Appendix A for more details on tokens

You have several options. You can either check for the presence of exchange data (valid phone numbers always return exchange information) or integrate Service Objects' PhoneExchange web service, which was built expressly for this purpose. Find out more about PhoneExchange here: https://www.serviceobjects.com/products/phone/phone-exchange

Service Objects runs batches for you! A free batch trial is available at https://www.serviceobjects.com/upload-center/.